At UrbanJngl, we believe the joy of nurturing nature should be effortless from the moment you click “order.” Our delivery process is designed with the same care and precision as our curated terrarium ecosystems—ensuring your plants and design-forward home accessories arrive safely, sustainably, and in perfect harmony with your modern lifestyle.

Our Promise: Whether you’re in a compact studio in Tokyo, a spacious loft in New York, or a cozy apartment in London, we deliver serenity in a box. Every product, from our Mini | under 20 cm terrariums to our statement Extra Large | >130 cm houseplants, is packaged and shipped with its well-being and aesthetic presentation in mind.

Global Shipping, Rooted in Responsibility

Based in the heart of Los Angeles but serving plant lovers worldwide, we’ve partnered with leading global carriers to offer reliable and efficient delivery options. We meticulously plan our shipping to exclude only the most remote regions and parts of Asia where customs restrictions apply, ensuring the vast majority of our urban community can grow with us.

Your Shipping Options

Choose the delivery rhythm that suits your life. We offer two clear paths to get your green sanctuary home.

🚀 Standard Shipping (Recommended)

Carrier: DHL or FedEx
Cost: $12.95 flat rate
Timeline: Your order is processed within 1-2 business days. Once shipped, delivery typically takes 10-15 days.

Ideal for: The style-conscious urbanite who values a balance of speed and cost. Track your package every step of the way with detailed carrier updates.

🌿 Free & Sustainable Shipping

Carrier: EMS
Cost: FREE on all orders over $50
Timeline: Your order is processed within 1-2 business days. Once shipped, delivery typically takes 15-25 days.

Ideal for: The thoughtful planner and sustainable living advocate. This eco-conscious option uses efficient ground routes and is our gift to you when your cart blossoms over $50.

The UrbanJngl Unboxing Experience

We don’t just ship products; we deliver an experience. Every box is a prelude to tranquility:

  • Secure & Protective: Each plant, terrarium bottle, and garden tool is stabilized with 100% recyclable and biodegradable materials.
  • Ready for Gifting: Our terrarium kits and plant sets arrive in elegant, minimalist packaging—perfect for giving directly if you’re the thoughtful gift-giver we adore.
  • Care Included: Your living order comes with immediate care instructions, so you can confidently welcome your new greenery.

Our Guarantee: Your Complete Satisfaction

We stand by the quality and health of every plant and product we send into the world. If anything arrives not meeting your expectations, our 15-day return policy from the date of delivery ensures your peace of mind. Simply contact our support team at [email protected] to initiate a return.

Note: Delivery times are estimates and may occasionally be affected by factors outside our control, such as customs processing or seasonal carrier delays. We will proactively communicate any significant delays to you.

Ready to Transform Your Space?

Browse our curated collections—from Terrarium Plants to Home & Living accessories—and experience the simplicity of bringing nature indoors. We handle the logistics, so you can focus on the joy of growing.

Explore Collections & Begin Your Journey

Questions about your order? Our dedicated team is here to help. Reach out to us at [email protected].
UrbanJngl Terrarium Plants • 813 Sumner Street, Los Angeles, US 90067