FAQ

What kind of products does UrbanJngl offer?

We specialize in design-forward botanical solutions for the modern urban space. Our curated collections include living Houseplants (from Mini | under 20 cm to statement Extra Large | >130 cm), complete Terrarium kits and bottles, Bonsai, Artificial plants for low-light spaces, Moss arrangements, and complementary Home & Living accessories like Cushions, Candle Holders, Plant Tables, and Garden Tools. Every item is selected to bring harmony and a touch of nature into your lifestyle.

Are the plants and terrariums easy to care for?

Absolutely. We cater to both seasoned plant parents and budding enthusiasts. Every living order arrives with clear, immediate care instructions. Our terrarium ecosystems are specially curated to be low-maintenance, and we offer a range of plants suited for various indoor conditions. For those seeking everlasting green, our artificial plants and preserved moss are perfect choices.

Where do you ship to?

We proudly serve a global urban community. Based in Los Angeles, we ship worldwide through trusted carriers. Currently, we are unable to deliver to some remote regions and parts of Asia with complex customs restrictions on plant materials. Our checkout process will automatically confirm if we can deliver to your address.

What are my shipping options and costs?

🚀 Standard Shipping (Recommended): A flat rate of $12.95 via DHL or FedEx. Your order is processed in 1-2 business days, with delivery typically in 10-15 days after shipping. Includes full tracking.

🌿 Free & Sustainable Shipping: Available on all orders over $50. Uses EMS with efficient ground routes. Your order is processed in 1-2 business days, with delivery typically in 15-25 days after shipping. This is our eco-conscious gift to you.

How are products packaged for delivery?

We deliver an unboxing experience. Every item is stabilized with 100% recyclable and biodegradable materials. Plants are secured for their journey, and many items come in elegant, minimalist packaging, ready for gifting. We ensure your green sanctuary arrives safely and beautifully.

What payment methods do you accept?

We accept all major credit cards: Visa, MasterCard, and JCB, as well as PayPal for a secure and quick checkout.

How long does order processing take?

All orders are carefully prepared and processed within 1-2 business days before being handed to our carrier partners. You will receive a confirmation email with tracking details once your order ships.

What is your return policy?

We stand by the quality and health of every product. If anything arrives not meeting your expectations, we offer a 15-day return policy from the date of delivery. Please contact our support team at [email protected] to initiate a return. Please note that due to the living nature of most products, specific conditions may apply for plant returns.

What if my plant arrives damaged?

Your complete satisfaction is our promise. In the rare event that your plant or product arrives damaged, please contact us immediately at [email protected] with photos of the product and packaging. We will resolve the issue promptly, either through a replacement or refund.

Who is the typical UrbanJngl customer?

Our community consists of style-conscious urbanites, thoughtful gift-givers, sustainable living advocates, and anyone seeking to create a serene, nature-infused sanctuary in their home or office—whether it’s a compact studio in Tokyo, a loft in New York, or a cozy apartment in London.