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Mindful delivery and a seamless return experience, crafted for your urban sanctuary.
đĻ Shipping Information
We handle your order with the same care we give to nurturing our plants. Each item is thoughtfully packaged in 100% recyclable materials to ensure it arrives safely at your doorstep, ready to become part of your home.
Order Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with your order details and a tracking number once your items are on their way.
Shipping Methods & Delivery Times
We ship globally (excluding some remote areas in Asia and other specified regions). Please review the options below to choose the best fit for your needs.
Important Notes
- Delivery times are estimates and may vary due to customs processing, weather, or carrier delays.
- Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
- For international orders, any customs duties, taxes, or fees are the responsibility of the recipient.
đą Our Return Philosophy
At UrbanJngl, we believe in cultivating satisfaction. We understand that creating your perfect space with Terrarium plants, Bonsai, or Home & Living accessories is a personal journey. Our return policy is designed with intention and care, aiming to be as seamless and stress-free as your initial discovery of our products.
Whether you’ve chosen a Mini | under 20 cm desk companion or a statement Extra Large | >130 cm centerpiece, we are committed to ensuring every element of your collection brings you peace and joy.
Please Note: Non-Returnable Items
To ensure the health and safety of our botanical community, the following items are final sale and cannot be returned or exchanged:
- All Live Plants & Specimens: This includes Houseplants, Terrarium plants, Moss, Bonsai, and Species due to their perishable nature and biosecurity considerations.
- Personalized or Custom Items: Any products customized at your request.
- Gift Cards: Digital or physical gift cards are non-refundable.
- Clearance or Final Sale Items: Clearly marked as such at purchase.
This policy reflects our commitment to responsible sourcing and the well-being of our living products.
âŠī¸ Return & Exchange Conditions
To initiate a return or exchange, please ensure:
- The request is made within 15 days of the delivery date.
- The item is in its original, unused, and resalable condition.
- All original packaging, including our protective materials, is intact.
- You have your original order number and proof of purchase.
đ The Return Process: A Step-by-Step Guide
Initiate Your Request
Within 15 days of delivery, contact our Customer Care team at [email protected] with your order number and item details. You may use the template below to streamline your request.
Receive Authorization & Instructions
We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed shipping instructions. Please do not ship any items without this authorization.
Package & Ship
Securely repackage the item in its original packaging. Include the RMA number inside the package. Ship it to our returns hub:
UrbanJngl Returns
813 Sumner Street
Los Angeles, CA 90067
USA
We recommend using a trackable shipping service and retaining your proof of postage. Original shipping costs are non-refundable unless the return is due to our error.
Inspection & Completion
Once we receive and inspect your return (typically within 5-7 business days), we will notify you via email.
- For Returns: Your refund will be processed to your original payment method.
- For Exchanges: We will ship the replacement item promptly. If it’s out of stock, we will issue a refund or store credit.
Return Request Email Template
Copy and paste the template below into an email to [email protected].